Privacy Policy

Last updated: 13th May 2025

Oatway Design Ltd is committed to protecting your privacy and handling your personal data with transparency and care. This policy outlines what personal information we collect, how we use it, and your rights in relation to that data.


Who We Are

Oatway Design Ltd is a UK-registered building services engineering consultancy.
Our website address is: https://oatwaydesign.co.uk
For any privacy-related enquiries, please contact: office@oatwaydesign.co.uk


What Personal Data We Collect and Why

We collect personal data when you interact with our website, contact us, or use our services. This may include:

  • Contact Details: Name, email address, phone number (via forms)
  • Website Usage Data: IP address, browser type, pages visited
  • Cookies and Analytics Data: Collected through tools like Google Analytics
  • Project Enquiries: Submitted via our contact forms
  • Comments (if enabled): Name, email, comment content, IP address

Lawful Basis for Processing

We collect and process your data under the following lawful bases:

  • Consent – when you opt in to communications or marketing
  • Legitimate Interest – to respond to enquiries and improve our services
  • Legal Obligation – for compliance with tax, accounting, and legal duties

How We Use Your Data

  • To respond to project enquiries or contact form submissions
  • To analyse website traffic and improve site performance
  • To manage and protect our website and business
  • To comply with legal or regulatory obligations

Cookies and Analytics

We use cookies to improve your browsing experience and to understand website usage.
This includes third-party tools such as:

  • Google Analytics – to analyse user behaviour
  • LinkedIn Insight Tag (if used) – to track campaign performance

You can control cookie preferences via your browser or through our cookie banner.


Data Sharing

We do not sell or share your personal data with third parties, except:

  • Trusted providers who support our website (e.g., hosting, analytics)
  • Legal or regulatory authorities when required by law

Data Transfers Outside the UK/EEA

Some data (e.g., through Google Analytics or other SaaS providers) may be processed outside the UK or EEA. In such cases, we ensure appropriate safeguards are in place (e.g., standard contractual clauses).


How Long We Retain Your Data

  • Form submissions: Retained for up to 12 months unless part of an ongoing enquiry
  • Analytics data: Retained by Google Analytics for 14 months
  • Comment data (if applicable): Retained indefinitely for moderation history
  • Legal/contractual data: Retained for up to 7 years for tax/accounting compliance

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict certain types of processing
  • Withdraw consent at any time
  • Lodge a complaint with the ICO (www.ico.org.uk)

To exercise your rights, contact: office@oatwaydesign.co.uk


Data Security

We take appropriate security measures to protect your data, including SSL encryption, access controls, and regular security audits.


Contact Us

If you have questions about this privacy policy or your data rights, please contact:
office@oatwaydesign.co.uk
Or write to us at:
Oatway Design Ltd, Second Floor, 3 The Crescent, Plymouth PL1 3AB


Changes to This Policy

We may update this policy from time to time to reflect legal or operational changes. Please check this page regularly for updates.