Head Office: 01752 569365
Salisbury: 01722 547994
office@oatwaydesign.co.uk
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Privacy Policy

Last updated: 13th May 2025

Oatway Design Ltd is committed to protecting your privacy and handling your personal data with transparency and care. This policy outlines what personal information we collect, how we use it, and your rights in relation to that data.

Who We Are

Oatway Design Ltd is a UK-registered building services engineering consultancy.
Our website address is: https://oatwaydesign.co.uk
For any privacy-related enquiries, please contact: office@oatwaydesign.co.uk

What Personal Data We Collect and Why

We collect personal data when you interact with our website, contact us, or use our services. This may include:

  • Contact Details: Name, email address, phone number (via forms)
  • Website Usage Data: IP address, browser type, pages visited
  • Cookies and Analytics Data: Collected through tools like Google Analytics
  • Project Enquiries: Submitted via our contact forms
  • Comments (if enabled): Name, email, comment content, IP address

Lawful Basis for Processing

We collect and process your data under the following lawful bases:

  • Consent – when you opt in to communications or marketing
  • Legitimate Interest – to respond to enquiries and improve our services
  • Legal Obligation – for compliance with tax, accounting, and legal duties

How We Use Your Data

  • To respond to project enquiries or contact form submissions
  • To analyse website traffic and improve site performance
  • To manage and protect our website and business
  • To comply with legal or regulatory obligations

Cookies and Analytics

We use cookies to improve your browsing experience and to understand website usage.
This includes third-party tools such as:

  • Google Analytics – to analyse user behaviour
  • LinkedIn Insight Tag (if used) – to track campaign performance

You can control cookie preferences via your browser or through our cookie banner.

Data Sharing

We do not sell or share your personal data with third parties, except:

  • Trusted providers who support our website (e.g., hosting, analytics)
  • Legal or regulatory authorities when required by law

Data Transfers Outside the UK/EEA

Some data (e.g., through Google Analytics or other SaaS providers) may be processed outside the UK or EEA. In such cases, we ensure appropriate safeguards are in place (e.g., standard contractual clauses).

How Long We Retain Your Data

  • Form submissions: Retained for up to 12 months unless part of an ongoing enquiry
  • Analytics data: Retained by Google Analytics for 14 months
  • Comment data (if applicable): Retained indefinitely for moderation history
  • Legal/contractual data: Retained for up to 7 years for tax/accounting compliance

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict certain types of processing
  • Withdraw consent at any time
  • Lodge a complaint with the ICO (www.ico.org.uk)

To exercise your rights, contact: office@oatwaydesign.co.uk

Data Security

We take appropriate security measures to protect your data, including SSL encryption, access controls, and regular security audits.

Contact Us

If you have questions about this privacy policy or your data rights, please contact:
office@oatwaydesign.co.uk
Or write to us at:
Oatway Design Ltd, Second Floor, 3 The Crescent, Plymouth PL1 3AB

Changes to This Policy

We may update this policy from time to time to reflect legal or operational changes. Please check this page regularly for updates.

Linkedin

Plymouth (Head Office)

Oatway Design Ltd, Second Floor, 3 The Crescent, Plymouth PL1 3AB
T: 01752 569365

Salisbury Office

Oatway Design Ltd, 1 Wilton Business Centre, Kingsway, Wilton, Wiltshire. SP2 0AH
T: 01722 547994

E: office@oatwaydesign.co.uk

©Oatway Design Ltd | Privacy Policy

 

Oatway Design Ltd never fails to deliver in the quality of service that they provide. They have continually approached our projects with proficiency. They are not only capable, but also down to earth and incredibly easy to work with. I would not hesitate to recommend Oatway Design Ltd to anyone requiring mechanical and electrical engineering services.
Simon JonesLipscombe Jones Architects
Our team at Woodford Architecture and Interiors have been working with Oatway Design Ltd/D&J Oatway on projects in Devon and the South West for over 10 years and we have found their knowledge and positive approach to team working assists us in delivering projects of the highest quality.
Gavin WoodfordWoodford Architects and Interiors
The service from Oatway Design Ltd has been second to none, a very professional, personable and efficient service all round! The attention to detail and commitment to ensuring that we are completely satisfied has ensured that the project is running very smoothly.
Aaron MeredithHeadteacher, Ernesettle Community School
We've worked with Stephan and the team at Oatway Design Ltd on several projects. I'm happy to share that each time I have been impressed with their approach. These projects are in the care sector where clients are sensitive to costs as well as the end user needs. We were not disappointed, the design outputs were to a very high standard and integrated renewables to ensure sustainability. Oatway Design's end-to-end client service is excellent and feels bespoke. That level of care and professionalism is uncommon in our industry. We look forward to working together again in the future.
Mark BugdenPartner, Shape Project Management